Shipping

We offer free standard shipping on all orders

We are an online only shop. To offer such a large selection of products, we cannot have a physical location. Therefore, the items are shipped from several different sources/locations and items are often shipped in a few separate packages. As a result, one order often arrives in more than one shipment. We try to go out of our way every day to make sure that our clients and their pets are happy with us and enjoy their experience shopping here at Wagfair. Thank you for helping us make this a positive experience for everyone. Please note that heavier items such as beds, carriers, furniture etc. may incur an additional cost and are not included in the flat and/or free shipping rates. Items are shipped directly from the designer/manufacturer. Delivery times are estimated. Certain delays are inevitable and out of our control. We do not guarantee any specific time for shipment or delivery. Incorrect or undeliverable addresses and refused shipments resulting in an item being returned to the shipper will be charged for shipping fees. Undeliverable packages which require reshipment at the customer's request, are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 50% restocking charge will be applied, and a store refund will be issued for the balance. Shipping and handling are non-refundable. Shipping calculations are done according to each manufacturer's preferred carrier and vary by product and location.

Delivery Information

Delivery times are estimated. Delivery may be delayed due to Covid19, acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, natural disasters, shutdowns, province or governmental actions, and other similar acts. Certain delays are inevitable and out of our control. We do not guarantee any specific time for shipment or delivery.

Contact us

If you have any questions regarding the shipping cost for your order, please email us at info@wagfair.com Alternatively, you may reach us 1-250-893-1939. Please leave a message if you do not reach us directly and someone will return your call during normal business hours (PST).